One Partner. One Helpdesk. Every Location Covered.
Cipe consolidates all of your technology support into a single unified partnership. One team that knows your full environment, one helpdesk that handles every issue, and one relationship that replaces the vendor juggling act. Around the clock, across every location.
When Every Issue Means a Different Vendor Call, Nobody Owns the Full Picture
Internet goes down at one location, so your manager calls the ISP. POS freezes at another, so someone calls the POS vendor. A camera feed drops, and now you're on hold with the security company. Three issues, three vendors, three support lines, and none of them talking to each other.
That's the reality of fragmented IT support. No single point of accountability. No one monitoring the full environment. Problems don't get caught until they cause outages, and when something breaks, your team wastes hours figuring out who to call before the fix even starts. The hidden cost isn't just downtime. It's lost productivity, finger-pointing between vendors, and the constant anxiety of wondering what's going to break next.
All of Your Technology Support. One Unified Partnership.
Cipe's unified IT support consolidates your help desk, remote monitoring, and proactive maintenance into a single managed partnership. Instead of coordinating between separate vendors for internet, POS, security, and audio issues, your team calls one number and reaches one team that knows your entire technology environment.
"Unified" means exactly that. One point of contact. One helpdesk. One team that sees the full picture across every system and every location. When something goes wrong, we already know your setup, your history, and your priorities. There's no re-explaining, no ticket transfers between providers, and no gaps in accountability.
Who This Is For
This service is built for multi-location franchise operators who need one reliable partner managing their entire technology environment. If you're running 10 or more locations and want centralized, always-on support across internet, POS, security, audio, video, and everything in between, this is for you.
What Your Support Package Covers
Every unified support engagement is structured around transparent deliverables and consistent service levels. Here's what's included:
24/7 Help Desk
Round-the-clock access to our support team by phone, email, or ticketing system. Your team reaches a real person who knows your environment, not a generic call center routing them between departments.
Remote Monitoring
Continuous monitoring of your network, connectivity, POS, security, and audio and video systems across all locations. We catch issues before they become outages and respond proactively, not reactively.
Proactive Maintenance
Scheduled system updates, firmware patches, and configuration checks performed remotely to keep your technology current and stable. Maintenance happens in the background so your operations aren't interrupted.
Incident Response & Troubleshooting
When something does go wrong, our team diagnoses and resolves the issue remotely or dispatches a technician if needed. One call covers everything, regardless of which system is affected.
Dedicated Account Management
A named account manager who understands your business, your locations, and your priorities. Your single point of contact for strategic conversations, escalations, and ongoing planning.
How Onboarding Works
Every onboarding starts with a full technology audit so we know exactly what we're working with. From there, we build a transition plan that minimizes disruption and fits your timeline.
Technology Audit
We start by auditing your current technology environment across all locations. We document every system, connection, and vendor relationship so we have a complete picture of what we're managing.
Monitoring Deployment
We deploy our remote monitoring tools across your network, POS, security, and connectivity systems. This gives us real-time visibility into every location without disrupting your operations.
Helpdesk Activation
Your team gets access to our 24/7 helpdesk with direct lines, ticketing, and escalation paths. We brief your store managers on how to reach us and what to expect so the transition is seamless.
Ongoing Management
From this point forward, Cipe is your single technology partner. We monitor, maintain, troubleshoot, and report across your full environment. Your team calls one number for everything.
The Long-Term Technology Partner Franchise Brands Rely On
Unified IT support isn't a one-time engagement. It's an ongoing relationship. The brands we work with have stayed with us for years because we deliver consistent, responsive support at scale.
97% Client Retention Rate
45-Day Average Buildout Timeline
5+ Years Avg. Client Partnership
One Partner, Install Through Ongoing Management
"I have worked with Cipe for over 5 years, and in that time they have revolutionized our business from a technical standpoint. They have also been there when complicated issues arise to get us back up and running or to get equipment fixed when needed. What sets them apart from others is their ability to build relationships and having a genuine care for their clients."
Common Questions About Unified Helpdesk Support
How does unified support replace our current vendor relationships?
Cipe becomes your single point of contact for all technology issues. Instead of your team calling separate providers for internet, POS, security, and audio problems, they call one helpdesk that manages everything. We coordinate with any remaining third-party vendors on your behalf if needed.
What are your response time SLAs?
Response times are defined in your support package and vary by issue severity. Critical issues affecting business operations receive immediate response. We'll walk through specific SLAs during the scoping process so expectations are clear before you sign on.
Do you support locations in all 50 states?
Yes. Our support covers locations nationwide. Whether you operate in one region or across the country, every site receives the same level of monitoring and helpdesk access.
Is after-hours and weekend support included?
Yes. Our helpdesk operates 24/7/365. Your locations don't close on weekends and neither does our support team.
Do we get a dedicated point of contact, or are we calling a generic support line?
Both. You get a dedicated account manager for strategic conversations and planning, plus 24/7 helpdesk access for day-to-day issues. Your account manager knows your business. Our helpdesk knows your environment. Either way, you're never starting from scratch.
How is pricing structured?
Unified support is structured as a monthly per-location package. Pricing is based on the scope of services, number of locations, and complexity of your environment. We'll build a transparent proposal during the scoping process so you know exactly what you're paying for.
We Build It, and We Support It. All Under One Roof.
Unified IT support is the ongoing complement to every installation service Cipe provides. When the same team that built your technology also manages it, issues get resolved faster and nothing falls between vendors.
Hardware Installation & Infrastructure
We install your full technology stack and then support it ongoing. One partner from buildout through daily operations.
Managed Internet & Connectivity
Connectivity monitoring is built into unified support. We manage your ISP relationships, failover, and VoIP alongside everything else.
Security Cameras &Alarm Systems
Security system health and monitoring are covered under your unified support package. No separate vendor needed.
Audio Video Solutions
In-store audio and video systems are part of the full technology environment we manage. Speaker issues, display problems, music service, and system health are all covered.
Replace the Vendor Juggling Act with One Unified Partner
You shouldn't need a spreadsheet to track who to call when something breaks. Let's talk about consolidating your technology support into a single helpdesk, a single relationship, and a single team that knows your entire environment. The first step is a conversation.
